Returns & Exchanges
At Hiplok, we want you to be completely confident in your security choice. If you are not satisfied with your purchase, you can return your unused product in its original packaging within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.
Package Your Gear
Carefully pack your Hiplok security products in their original retail packaging, ensuring all keys, mounting brackets, and accessories are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Refund
Once our warehouse team inspects the returned equipment, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing